Patience Mapeza ’19 is a Senior Retail Banking Manager for NMB Bank in Zimbabwe. She joined NMB in 2002 a few years after the former merchant bank registered as a commercial bank. She has risen steadily through the ranks ever since. Patience now manages over 14 bank branches across the country, working hard to drive a more financially inclusive society. This week we followed Patience for a week and observed her as a senior professional, guardian and team leader.
Patience’s Monday begins early. She wakes up at 4:00am to catch up with her MBA assignments. As legal guardian to her nieces, aged 17 and 19 years respectively, she then checks in on the girls to make sure that they are ready for school, then drops them off and then heads to work.
Patience usually arrives at work by 8:00am, where she will first respond to emails that are pending from the weekend. She checks in on the status of her 14 branches, ensuring that any issues are addressed immediately. Patience closely monitors how each branch is operating, ensuring that customer satisfaction levels are optimised and that her branches are staying ahead of their competitors in offering financially inclusive customer solutions. If issues occur that require her presence in a branch, Patience will leave her office and head out to that branch.
Other priorities in Patience’s weekly schedule comprise business development meetings with her Executive Directors. “People know I have an opinion, but I have to work extra hard as one of the few women in senior positions at the bank, to ensure that no balls are dropped”.
On weekends, Patience catches up with her friends and family. She is blessed with an amazing network of professional women, peers with whom she can share, who advise and encourage each other with a view to promoting more women in leadership across their respective industries.
Golf is also a favourite past time, and Patience will play a round with friends when she can find the time.
After church on Sundays, Patience hosts her family for a meal. “My family has been so supportive. They always motivate me to work and give me the space I need to work on my MBA assignments. I send the girls to my parents over the weekend, freeing up time for study”.
A perfect week for Patience is when she is able to accomplish her set objectives at work and satisfy her customers. The ALUSB Intensive weeks have always been a highlight of her MBA journey. “ALUSB brings together diverse, amazing professionals from across the continent. We share, engage and network. And I am ever impressed by the high quality of our guest lecturers.”
On Motivation: Patience believes in the power of prayer. She adds, “My home is my sanctuary. I reflect on how I can grow as a guardian, leader, and business woman. My country, Zimbabwe, has gone through a series of challenges. It can depress you, so I always try to stay positive, because I do not know what tomorrow may hold”.
On Roadblocks: ‘I am an empowered woman. I try to identify opportunities in spite of the challenges faced by women. Zimbabwe is a patriarchal society where a woman with an opinion is not always well received, especially if unmarried”. Patience embraces her values, virtues, and vision as a woman, striving to look out for fellow women. “It sometimes makes people uncomfortable, but I feel that if life brings challenges to our doorstep, it is up to us to turn them into opportunities”, she adds.
On Teamwork at ALUSB: Throughout her MBA, Patience has realised that working as part of a team and listening to her team mates makes things easier. “My ability to go through this programme is in part due to my supportive teammates. I was not sure that I would be able to keep up with the pressure, but with time, I have come to embrace it.
“The ALUSB MBA is doable, possible and I have embraced the ALU term #DOHARDTHINGS! I doubt that there is anything the programme can throw me that I won’t be able to handle.”
Patience has a message for people considering the ALUSB MBA: “This is the perfect opportunity for you to be a changemaker. ALUSB has given me the opportunity to see what I was not able to envision before”.
Patience looks ahead to life after graduation as a significant time of application, when the MBA Class of 2019 puts all the skills and knowledge that they’ve acquired along this 20-month journey, into practice. She also looks forward to creating suitable banking products in Africa to ensure that Africa is banked differently and banked better. ‘I now see normal tasks as opportunities.” she concludes.
Arnaud Niyongabo ’19 has been with Village Health Works in Burundi for the past seven years. As he embarks upon the final weeks of his ALUSB MBA experience, the winds of change are blowing in a new direction.
Arnaud just accepted a job with Kaz’O’zah in Bujumbura, an organisation that works to “encourage artisans to become skilled craftsmen, reach their full potential through skills development, hard work and determination, and then thrive as self-sufficient income-earners”. As Arnaud embarks upon his new horizon, enjoy this week-in-his-life as a husband, father, leader and ALUSB MBA student.
Monday, 21 January starts early in the morning. Arnaud grabs a cup of his favorite Arabic coffee and then takes his two sons, aged 3 and 4, to school. As he navigates the traffic on his way to work, he reflects on the challenges faced by the people of Burundi. Arnaud fully intends to play his part in improving the lives of many.
At work Arnaud meets with his team, where they discuss the events of the previous week, analyse their objectives and reflect on how they can improve. Arnaud creates a space for his colleagues to voice their challenges, leading brainstorming and problem solving sessions, ending with a clear way forward for the week.
“The MBA’s DBIA [Doing Business in Africa] course has taught me how to be resilient. Sometimes you just have to be ready for what’s coming your way. Expect the unexpected and adjust it to your goals, then keep moving forward”, he says.
Tuesday to Thursday sees Arnaud in the field with his clients, comprised of artisans, women, NGOs, restaurants, farmers and young people. Arnaud and his team are responsible for equipping their clients with the skills they need to become financially sustainable.
On Friday, Arnaud returns from the field, full of new information and progress reports to share with his team.
On motivation: Arnaud has a clear source of motivation for both work and school: “My wife is my greatest source of motivation. She ensures that I keep track of my studies and work”, he explains. This is turn drives him to be a better leader and husband.
On teamwork: Arnaud attests to the learnings from his ALUSB teammates. He is impressed by the diversity and commitment among his MBA classmates. He describes them as “a group of change agents with the passion and zeal for making their communities better places”.
A perfect week for Arnaud is one where he is able to spend quality time with his wife, keep his two little boys happy and healthy, go to church, visit family and friends, meet his professional objectives of the week without roadblocks and submit all his ALUSB assignments on time.
Arnaud has a clear message for the newly admitted MBA candidates who will be joining ALUSB:
“Do not look at the MBA as just a tool to learn about business concepts or to help you move forward in your careers. It is also about human connections, about creating a strong network with your classmates, and about how you want to grow as a business leader”.
As he looks ahead to graduation, Arnaud is committed to continuing the projects that he started with his team mates, and to working to maintain the precious ALUSB relationships that he built over the past 18 months.
On Leadership and Personal Branding
ALUSB Director of Admissions, Vani Nadarajah, had the pleasure of sitting down to an interview with Mzamo Masito, Chief Marketing Officer of Google Sub-Saharan Africa. In part 2 of this wisdom-packed interview, we asked Mzamo about his leadership heroes, got his advice on entering senior leadership positions for the first time and tapped his vast experience on building a great personal brand.
Find his full video interview below. Some great soundbites follow below.
On great leadership:
“The great leaders that I have experienced happen to be great human beings. What we are actually trying to develop is a great human being, who happens to become a great leader”.
What advice would you have for someone entering the C-Suite for the first time?
“You have to know yourself. You have to have such a high sense of self-awareness, self-conviction and you need to know what your values are.
Learn to be vulnerable with the people you lead. They must see the human being, not the title”.
On personal branding:
A great reputation = winning + strong values.
“A great reputation = winning + strong values. All you have is a reputation and all you are selling is a reputation.
The winning talks to ability and talent. Sharpen your skills, get on the job training, coaching, mentoring, an MBA…you need hard skills as much as you need soft skills.
The strong values are your moral compass.
And when the what (winning) and the how (moral compass) are balanced, you have a great reputation and a great personal brand.”
Njideka Nwabueze ’20 is a Proposition Manager at Diamond Bank Plc, Nigeria. She leads BETA proposition, a digital savings strategy to increase financial inclusion for low income un-banked and underbanked market entrepreneurs – especially women.
Njideka’s weekly rhythm involves managing 1,200 mobile field agents across over 270 Diamond Bank branches in Nigeria. These field agents go out into streets and markets with the objective of “banking-the-unbanked”, an endeavour that necessitates non-traditional strategy and implementation. The scope of Njideka’s work role stretches from consumer research, strategic planning and implementation, to marketing, sales, and financial capacity building, especially for women.
In her words, “we have a proposition, BETA savings, financial services that are deployed via mobile devices and agents to the financially excluded, with a view to accelerating financial inclusion in Nigeria. I am currently prioritising agent training, that they may engage customers, understand and align their personal preferences with the right product offering and therefore provide a stronger value proposition to our customers.”
In a snapshot, one can attest that the one thing which stays consistent in Njideka’s work-week is the clause, “find out what is best for customers.” Evidently, she emphasises that customer evaluation is at the heart of what her team does. Market research and customer evaluations make room for new product propositions and existing product iterations, the nexus of Njideka’s role at Diamond Bank.
Njideka’s day-to-day focus includes streamlining data from customers, the sales team, market research and competitive intelligence, to build and pitch new business cases to the Executive Committee. The proposals are crafted with detailed attention and Njideka must liaise with stakeholders across the finance, IT, operations, legal, project management and risk management divisions to ensure that all the necessary boxes are checked.
[On roadblocks], Njideka says, “the first thing I do is stay positive.” She recognises that there is always an opportunity in every roadblock she faces. She believes one can learn from impeding situations. From her experience, she attests, “Every time I overcome an obstacle, it prepares me to handle future challenges.”
In addition, Njideka says, “when you encounter roadblocks, it is time to engage more – talk to more people, find out people who have faced the same kind of problem, and in some regards, try negotiation assuming another party is involved.”
[On motivation], Njideka is a rare gem. She is married with four sons, and currently nursing a 9-month old son while studying her ALUSB MBA. At this point in life, navigating work-school-family, the word “motivation” is synonymous to “passion-driven goal-setting” for Njideka. She had set a goal to have an MBA by the year 2020, and despite still nursing her last child, she enrolled in the ALUSB MBA programme, with the conviction that it was the right place to be. Six months and two intensives later, Njideka says “I really appreciate Leadership Lab at ALUSB. It has reinforced the importance of goal-setting, reflection, and evaluation.”
An out-going extrovert, Njideka has gotten a lot more motivation by adapting her natural instincts and limiting time spent on social media and hangouts. She strives to keep managing her time more effectively throughout the MBA programme, and she adds that by listening to good music, she stays refreshed and uplifted.
[A perfect week] to Njideka is three-dimensional. Family-wise, it is a week where she is able to make her children happy, put smiles on their faces, and see them excel in school.
My perfect school-week is definitely the Intensive week. The excitement from catching up with classmates, guest faculty, and ALUSB staff is fantastic.
At work, Njideka’s perfect week is one where her weekly sales targets are met, and when a product she has worked on for so long is finally approved and launched, with the extra spice of a press release announcing that the product is live in the market.
In conclusion, as we countdown in weeks to the final MBA Application deadline on 14 January, 2019, Njideka has a message to those considering the ALUSB MBA programme as well as those currently applying but are yet to submit.
She says, “Go for it! I have interacted with colleagues who have done their MBA programmes in various institutions, and I have come to conclude that ALUSB is totally different. ALUSB’s leadership programme is one of the best in the world. You gain real insights into who you are as a person, and you experience a transformation which significantly improves your professional and personal relationships.”
ALUSB trains you to be an authentic leader. Here, you learn, unlearn and relearn. Expect an awesome journey through it all.
Join us today!
Leadership Development is at the core of the ALUSB MBA programme. We adopt a unique V^3 leadership model which trains leaders at the nexus of Virtue, Vision, and Value. To do this, we consolidate premium content, experiential learning, self-reflection exercises, and on-the-job practice for a holistic leadership course.
If a picture speaks a thousand words, then the video below will speak thousands more. Featuring Ryan Findley, the architect of the V^3 leadership model, and Tolulope Owokade, MBA Class of 2019 student, the video interview sheds light on the set-up, delivery, and impact of leadership training at ALUSB. Find its highlights below:
[Ryan] What was your vision for Leadership Lab?
We wanted to have an MBA that really encompassed leadership, and that leadership would underpin all the other things students are learning. When we reimagined the model and put leadership at the core, that became our specialization and with that, we are able to bring in guest speakers, readings and a leadership model that supports the leadership direction of ALUSB.
If you ask our students, what really gets hammered home in two years, is really who they are as leaders, and how they grow as leaders throughout not just the programme but the rest of their lives.
[Ryan] What sets ALUSB Leadership development apart from programmes at other business schools?
It cuts across the whole programme. It’s not something you do just as an elective. Due to our blended learning programme, you’re not just doing deep team building exercises that you can walk away from, rather you are actually getting engaged day to day, week to week in your work context, family context, community context, because we want you to be applying the things you are learning to whatever is going on, on a random Monday or Thursday afternoon.
[Tolu] How has ALUSB’s Leadership Lab impacted you so far in your MBA journey?
You come into ALUSB and build a really solid foundation for the type of leader you want to be. From my personal experience, there was first, a recognition of who I am today, what I want to be in a few years and where I am trying to get to over the long period of time.
I was pushed to move from a place of just being a visionary leader to being one that delivers value.
I had always wanted to do something for the causes I am interested in: gender, particularly as regards women in the STEM industry. I decided to run a project – 30 for 30 – bringing together different stakeholders to raise money to have 30 girls attend a STEM camp for two weeks. By running that programme, I became a visionary leader who delivers value, and that is the biggest takeaway I have had from Leadership Lab.
[Tolu] Which African leaders have best resonated with you, of all those you’ve studied in Leadership Lab?
Dr. Deko Mohammed, because she redefined the term, courage to me, in a very personal way. Beyond being courageous in all she does in her country and for the rest of the world, Dr. Deko is visionary and brings real value in a way that is sustainable to her people.
I am drawn to technology, innovation, and ingenuity, and Ibrahim Abouleish epitomized all these on a level I have never seen. You find people who are technically sound and people who possess great virtue. When you see both in one person, you have to recognize it and that is what Ibrahim Abouleish had.
Part 1: On Africa
Mzamo Masito, Chief Marketing Officer of Google Africa, graced the last ALUSB MBA Intensive with his esteemed presence. ALUSB Director of Admissions, Vani Nadarajah, had the pleasure of sitting down to an interview with Mzamo and tapping his vast wisdom on African-related and leadership topics. A fireball of artistic depth, Afro-optimism, and confidence in the African identity, Mzamo exuded the essence of leadership for the African Century.
Find his full video interview below. Here are some of the highlights:
“[Coming to the African Leadership Group], I had met Fred a while back when he was only then, thinking about ALA. All I could hear from his vision was “African Renaissance”. There is nothing wrong with our minerals, water, air….people. At the core of our biggest challenge is leadership.
[I am] super confident about waking up Black and sleeping Black. I am in love with the African continent but I am not blind to its lows. I am conscious of its potential because I know how things were, pre-colonisation; I know we have a reference point that doesn’t need us to look towards the West or the East for reference. It’s here.
[Google’s mission] is to organise the world’s information, make it universally accessible and make it useful. The word, ‘universally accessible’ includes Africans. At Google, the mission is our lighthouse and that mission is incomplete without Africa.
[To do business in Africa], you need to tailor your product to meet the African country’s conditions. There is no ‘African’ solution because Africa is not a country. Not everything that works in South Africa is going to work in Nigeria or Congo; some might but not everything. Make sure you have a product that is at least, versatile and flexible enough to adapt, which is why you have to glocalise.”
“Everyone who wants to come to the African continent must first, have a long-term mindset; secondly, have patient capital; and thirdly, tailor-make the product to respect the user in that country.”